Reference

Terms and Conditions That Govern Your Account on mahkota 188

These terms set out what you agree to when you open an account, make a deposit through DANA, OVO, or GoPay, and access the lobby at mahkota 188.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent accessAccount rules and eligibilitySubject to updates with notice
mahkota 188 Terms and Conditions That Govern Your Account on mahkota 188
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How We Handle Your Account Data and Security

We keep your account data secure using SSL encryption across all sessions, whether you are accessing the lobby on a mobile browser or through a desktop connection. Your personal details, wallet information, and transaction history are stored under access controls that limit who on our team can view them. We do not share your data with third parties for marketing purposes. If you want to request a copy of the data we hold, or ask us to correct any detail, reach out through our support channels and we will handle the request as quickly as we can.

SSL Encryption

Every login session and transaction — including DANA, OVO, and GoPay transfers — runs through SSL encryption so your account details stay protected end to end.

Data Retention Policy

We retain account and transaction records for as long as required by applicable regulations. You can request details about what we hold on your account at any time.

Account Access Controls

Only authorised members of our operations team can access account records, and only when there is a specific support or compliance reason to do so.

Data Change Requests

Need to update a registered email, phone number, or wallet ID? Contact support with your verification details and we will process the change on your account.

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How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to flag a concern about your account, our support team is available around the clock. You can reach us through live chat, email, or our dedicated account help channel — whichever suits your situation. For issues linked to DANA, OVO, or GoPay transactions, have your transaction reference ready before you get in touch so we can resolve it faster.

Team online

Live Chat

Open the chat window from the lobby at any time. Our team responds quickly — have your account ID ready to speed up verification.

Email Support

Send your question or account concern to our support address. Useful for detailed term queries or written confirmation of any policy clarification.

Account Help Channel

For wallet-linked issues — DANA, OVO, or GoPay transactions — use the account help channel. Quote your transaction reference for the fastest resolution.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about our terms and conditions. If you do not find what you need here, our support team can walk you through any specific clause or account situation.

Yes. These terms cover all account activity, including every deposit and withdrawal you process through DANA, OVO, or GoPay. Submitting a transaction means you have accepted the current terms.

We will notify you via the contact details on your account before any change takes effect. Continuing to use your account after the update date counts as acceptance of the new version.

Yes. Contact our support team and submit your request in writing. We will confirm what data we hold and provide it to you within a reasonable timeframe, subject to verification of your identity.

Contact support immediately through live chat or email. We can freeze your account, review recent activity, and help you secure access. Do not share your login credentials with anyone.

Access depends on the laws and regulations of your specific region. It is your responsibility to check whether using our services is permitted where you are before opening or continuing to use an account.

Reach out to our support channel with your account ID and the detail you need corrected — such as a phone number, email, or linked GoPay wallet. We will verify and update it promptly.