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Complete Your KYC and Keep Your Account Moving

At mahkota 188, KYC verification is the step that connects your identity to your wallet — once cleared, withdrawals to DANA, OVO, or GoPay process without hold-ups.

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mahkota 188 Complete Your KYC and Keep Your Account Moving
KYC HELP CHANNELS

Where to Get Help During Verification

Live Chat Support Reach our account team directly through live chat if your KYC submission is pending longer than expected or if you need to correct a document already uploaded.
Email Document Queries For sensitive document issues or resubmission requests, email our verification desk. Include your registered account ID so the team can locate your file quickly.
FAQ Self-Service Common KYC questions — accepted ID types, selfie format, wallet name mismatch — are answered in our account FAQ so you can resolve straightforward issues without waiting.
VERIFICATION STANDARDS

How We Keep Your Documents Secure

Encrypted Document Storage

Every file you upload passes through SSL encryption and is stored in an access-controlled environment. Only the verification team can view submitted documents, and only for the review period.

One-to-One Wallet Matching

We verify that your account name matches your DANA, OVO, or GoPay wallet exactly. This step protects you from unauthorised withdrawals and keeps payouts going to the right person.

No Third-Party Data Sharing

Your identity documents are used solely for account verification. We do not pass personal data to advertisers or unrelated third parties — your KYC file stays within our verification process.

Resubmission Without Penalty

If your first submission is rejected due to image quality or a name discrepancy, you can resubmit without any account penalty. The team will tell you exactly what needs correcting.

mahkota 188 How We Handle Your Document Verification

How We Handle Your Document Verification

KYC — Know Your Customer — is the process we use to confirm that the name on your account matches the owner of the e-wallet you withdraw to. You submit a government-issued ID (KTP or passport), a clear selfie holding that document, and we cross-check the name against your registered DANA, OVO, or GoPay account. Players in Yogyakarta and across Indonesia go

through the same single-pass flow. Documents are reviewed by our account team; most submissions receive a status update within one working session. Once approved, your account is fully unlocked for withdrawals and higher transaction limits. Resubmission is only needed if the image is blurry or the name does not match the wallet on file.

Key Verification Terms You Should Know

01
What does KYC mean?

KYC stands for Know Your Customer — the process where a platform confirms your real identity matches the account and wallet registered, reducing fraud and protecting your funds.

02
What is a liveness check in KYC?

A liveness check is a selfie or short video step that confirms the person submitting documents is physically present, not using a photo of someone else's ID.

03
What is a name mismatch rejection?

A name mismatch rejection happens when the name on your ID does not exactly match the registered name on your DANA, OVO, or GoPay wallet — both must be identical to pass.

04
What does 'document under review' status mean?

It means your submission has been received and is being checked by the verification team. No action is needed from you unless the team requests a correction or resubmission.

05
What is a verified account tier?

A verified account tier is the status your account reaches after KYC is approved, unlocking full withdrawal access and higher transaction limits across DANA, OVO, and GoPay.

06
What is proof of identity (POI)?

Proof of identity is a government-issued document — such as a KTP or passport — that confirms your legal name and date of birth for account verification purposes.

Common Questions About Verifying Your Account

We accept a national ID card (KTP) or a valid passport. The document must be current, fully visible in the photo, and the name must match your registered e-wallet account exactly.

Most submissions are reviewed within one working session. If the team needs additional information or a clearer image, you will receive a notification with specific instructions for resubmission.

Withdrawals to GoPay, DANA, and OVO are processed after KYC verification is approved. Completing verification removes the hold and lets payouts move directly to your chosen wallet.

You will receive a rejection notice explaining the reason — usually image blur or the ID not being fully visible. Resubmit a clearer photo; there is no penalty for a first-time resubmission.

If you switch to a different DANA, OVO, or GoPay account registered under the same name, no new KYC is required. A name change on the wallet may trigger a re-verification request.

Yes. Your submitted documents are used only for the verification process, stored with SSL encryption, and are not shared with third parties outside our internal account review team.

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