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How mahkota 188 Handles Your Privacy

Your account data — including your registered e-wallet details for DANA, OVO, or GoPay — is handled with clear rules on what we collect, how long we keep it, and who can access it.

Data collected only for account operationDANA, OVO, GoPay wallet details protectedNo data sold to third partiesAccount deletion on requestIndonesia-region scope
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mahkota 188 How mahkota 188 Handles Your Privacy
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How to Reach Us About Your Data

Live Chat Open the chat icon from your account page to reach our Indonesia support team directly. Use this for fast questions about what data we hold or how to update your linked wallet.
Email Support Send a written data request — including account correction, data access, or closure — to our support email. We aim to respond within one business day for account-related privacy matters.
Account Settings Some data changes, like updating your linked OVO or DANA number, can be made directly inside your account settings without contacting support. Check the wallet section first.
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How We Protect and Manage Your Information

Data Retention Limits

We keep your account data only as long as your account is active or as required to settle any open transactions. Once an account is closed and balances cleared, personal data is scheduled for deletion within a defined retention window.

Cookie and Session Handling

We use session cookies to keep you logged in across pages and to remember your preferred wallet — DANA, OVO, or GoPay — at the payment step. No tracking cookies are shared with advertising networks.

Account Security Practices

Your account login is protected by OTP verification sent to your registered mobile number. We do not store your wallet PIN or bank credentials — those stay inside your e-wallet app.

Who Sees Your Data

Access to your data inside our systems is limited to the teams that need it to operate your account and process payouts. We do not sell your information to marketing companies or data brokers.

Common Questions About Your Privacy

These are the questions we hear most often about how mahkota 188 handles account data, wallet details, and your rights as someone with an account on our platform.

We collect your name, mobile number, and the e-wallet identifier — DANA, OVO, or GoPay — you register for payouts. We also retain transaction records and device session tokens used to keep your login active.

Your e-wallet number is shared only with the processor completing your withdrawal — for example, GoPay's settlement system when you request a GoPay payout. It is not shared with advertisers or other third parties.

Send a request through our live chat or support email with your registered account details. We will confirm what data we hold and provide it within a reasonable period for eligible account holders.

Yes. Submit a closure request through support. Once your account balance is cleared and any open transactions are settled, we process the deletion request within our standard retention window.

We use session cookies for login continuity and to remember your preferred payment method. Most browsers let you block cookies in settings, though doing so may affect how your session and wallet preferences load.

Internal access is limited to the account operations and payout verification teams. Your data is not accessible to unrelated departments, and we do not give external parties access except to complete your transactions.

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